Our Policies

  • Cancellation Policy – at least 24 hours notice is required when cancelling or rescheduling your massage.  Our time together is important.  If you do not give 24 hours notice to cancel or reschedule, you will be charged the full price of your session.  In the case of an emergency, the fee may be waived at the discretion of the massage therapist.

  • No Call/No Show - if you choose to forgo your appointment for any reason and do not call to cancel or reschedule, you will be charged for the full amount of the appointment and may be required to prepay for future appointments.

  • Late Arrival - If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

  • Sickness – massage is not recommended when you are sick. For both the safety of the massage therapist, the client, and other clients, please contact your therapist as soon as possible to reschedule/cancel your appointment.  If you arrive to your appointment sick, you will be rescheduled and charged a rescheduling fee of 50% of your session cost.

  • Weather Policy – in the case of severe bad weather, the massage therapist or client may cancel the appointment.  Please try to give at least 2-4 hours notice.

Considerations for Outcall Appointments 

  • Stairs -  Main level appointments are preferred.  Please inform the therapist if stairs are required for the desired treatment location.  You must get pre-approval to book an appointment and someone may be required to assist the therapist in carrying the equipment to the desired treatment location.

  • Travel Fee -  travel fee may be charged if the desired treatment location is more than 5 miles from Boise, ID 83703

  • Parking - Client is responsible for any parking fees that occur for their appointment.  Please inform your therapist if there is paid parking at the desired treatment location.

  • Gift Cards/Certificates- Gift Cards are not redeemable for cash/credit/products. Services that exceed the value of the certificate will require additional payment. No shows/cancellations with less than 24 hours notice will be charged for the full scheduled appointment. Idaho Code §14-514

  • Full draping will be used at all times during the massage.  Only the area being worked on will be undraped, according to state licensure laws.

  • Intake forms will be emailed at the time of booking and must be completed prior to your appointment.

  • The massage you receive is provided for the purpose of relaxation and/or relief of muscular tension. Massage should not be construed as a substitute for medical examination, diagnosis, or treatment. Your massage therapist is not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness. Any illicit or sexually suggestive remarks or advances made by you will result in immediate termination of the session, and payment will be due in full. The License Massage Therapist reserves the right to refuse or terminate massage session to anyone whom she considers to have a condition for which massage is contraindicated.

AMTA Code Of Ethics

©2018 by Lavender & Lotus Therapeutic Massage. License #: MAS-2858 View our Policies